2-year warranty on the motor. 2 years on labour. 1 year on electrical parts. The warranty covers manufacturing defects only. All warranty periods start from the day of invoice.
Wear-and-tear items (filters, rollers, brushroll bristles, batteries past 12 months) and damage caused by misuse, water beyond the rated IP class, drops, or third-party repair are excluded. Bring the product clean, with the warranty card or invoice number.
After-sales service available upon request at Floréal, Plaines Wilhems — Mon–Fri 9–5 and Saturday 10:30–14:00. Sundays and public holidays closed. WhatsApp to schedule a drop-off or a pick-up.
WhatsApp or phone with your order number — we open a ticket on the spot.
Bring the unit to our Floréal showroom during opening hours — Mon–Fri 9–5 and Sat 10:30–14:00 (Sundays and public holidays closed). We open a ticket on the spot.
Repaired in-house by trained technicians. Typical turnaround 2–3 weeks. We keep a deep local stock of spare parts; if a part has to be flown or shipped from the factory we tell you the day we order it and adjust the timeline accordingly.
We message you the moment the unit is ready and you collect it from Floréal. Warranty period extends by the time it spent with us.
